Important claims information – How to make a claim

Medical claims
If you receive medical attention for an injury or illness, you must get a medical certificate showing the nature of the injury or illness together with any original bills that you have paid.

Claims for delay, loss or damage to personal belongings, money and passport
You must tell the relevant carrier about any delay, loss or damage to personal belongings, money and passport if any Carrier is carrying them.
You must also get a property irregularity report for delayed baggage and any subsequent loss or damage when the baggage is returned to you.
If you do not tell the Carrier within three days of the event, we may not be able to pay your claim.

You must report immediately any loss or theft of money or passport or loss or theft of personal belongings to the police (and hotel management/consular representative if this applies). You must also get an official written report. If you do not tell the police (and hotel management or consular representative) within 24 hours of the event, we may not be able to pay your claim.

General
You must notify any claim to  CHARTIS Claims Department  within 31 days of your trip ending. Fulfilment of this notification duty is a condition of a claim for insurance benefits.  If you need to make a claim, please either write with a brief description of your claim or phone or email:

CHARTIS Claims Department
Claims Manager
V Celnici 1031/4, 110 00 Prague, Czech Republic
Tel: +420 844 000 002
Fax: +420 234 108 383
E-mail: skody@chartisinsurance.com 

CHARTIS Claims Department is open every weekday from 9:30 a.m. until 5:00 p.m. Central European time and will send you a claim form as soon as you tell them about your claim. To help us prevent fraudulent claims, we store your personal details on computer and we may transfer them to a centralised system. We keep this information in accordance with law no. 101/200 on “Personal data protection”.